Store Policies

Store Policies

Privacy Policy:

Granny Jane's Attic (GJA) respects your privacy and is very committed to keeping your information private.  Your address information is used to process your order.  As part of the order process the following information is collected from you the customer: 

You're Name|Billing & Shipping Address|E-mail Address|Phone Number 

GJA will not sell or give away any information that identifies you to anyone including third parties. 

PayPal Payments

You do not need a PayPal account to place your order.  All payments are processed through PayPal.  Your credit card payment information is not added to this site.  GJA is not set up to take payments over the phone or by mail.  All payment information is processed through the secure encrypted PayPal site.  PayPal is used because they are "The Leader in Secure" on-Line payments this is for your protection. 

Pay with PayPal, PayPal Credit or any major credit card

I accept payment from PayPal Credit, Visa, MasterCard, American Express, Discover Credit Cards & Bank Debit Cards along with e-checks using Paypal.

Granny Jane's Attic accepts payments from PayPal Credit. 

If you have an order over $99.00 spread your payments out with PAYPAL Credit.

Shipping Info:

The Flat shipping fee of $15.00 is for shipping, packing and processing your order.

Most orders will ship out within 5 to 7 business days.  I will notify you of any delay in the shipping of your order. 

If you would like your order sent to an address different than your billing address, fill in the shipping address information when placing the order.  All orders must have a physical (street) address to be delivered.  UPS and FedEx cannot deliver to a P.O. Box.  If your billing address has a P.O. Box do not put it on your order page, you will put the P.O. Box information in when you make your payment in PayPal.

Please Note:  No Canada or International Shipping, items ship to continental US Only.

Cancelled Orders:

Orders are placed immediately unless there is a need to contact the customer.  Placing your order with my supplier quickly allows you to receive your item(s) quicker so you can start enjoying them sooner.  Should you choose to cancel your order, the process may have already started or your order may have been shipped.  If already shipped cancellation will not be possible.  

Any order refused by the customer once shipped will be charged a 25% restock fee along with returned shipping costs and will be deducted from the refund.  After fees are deducted a refund may be issued.  

Returns:

Do not return your item until you contact GJA.  I must issue you a RA# for the return or it will not be accepted by the supplier.

Return requests must be made within "24 hours" of receipt of your order either by e-mail or phone.  If you choose to return your item you must contact GJA prior to returning your item to receive an RA# and address to return your item to.  

Item must be returned in the same shipping manner as when received (USPS, FedEx, UPS).  You will be responsible for the shipping fee to return your item.  There is a 25% restocking fee on all returned items.  Returns must be received by the supplier within 10 days in the same original packing and packaging material.  Return must bear no markings or be otherwise defaced or damaged in any way.  Returns which do not meet the conditions as described will be returned to buyer at buyer's expense.  Once the supplier approves the returned item in resale condition, you will be issued a refund minus the 25% restocking fee.  

Please Note:  No refunds, exchanges, shortages or replacements will be given should you choose not to contact GJA within “24 hours” as noted above "No Exceptions".

Exchanges:

Do not return your item until you contact GJA.  I must issue you a RA# for the return or it will not be accepted by the supplier.

All exchange requests must be made within "24 hours" of receipt of your order either by e-mail or phone.  You will be responsible for the shipping fee to return the item.  There is a 25% restocking fee on all exchanges.  Exchange must be returned within 10 days in the same shipping manner as when received (USPS, FedEx, UPS).  Exchange of items will be at the discretion of supplier and GJA.   If approved for an exchange you are welcome to choose an item at the same price or higher than the one you are returning.  Exchanges must be returned in the original packing and packaging material.  Item must bear no markings or be otherwise defaced or damaged in any way.  Sample, custom made and special request order items cannot be exchanged.  

Please Note:  No refunds, exchanges, shortages or replacements will be given should you choose not to contact GJA within “24 hours” as noted above "No Exceptions".

Shortage or Damages:

A supreme effort is made to see that your order is shipped correctly and reaches you safely.  Unfortunately, sometimes circumstances beyond my control may result in an order that arrives to the buyer incomplete or with signs of a "rough" journey.  

If your order is not complete you must contact me within "24 hours" of receipt of your order so I can contact the shipper to have the shortage shipped. 

If you receive a damaged item you must contact GJQR immediately within "24 hours" of receipt of your order or you will be denied.  I must have pictures of the damages to the packaging and damages to the item.  You must have the original packaging the order was shipped in.  The carrier will need to see the packing material to consider a claim.  If possible you will need to return the damaged item with the original packaging to the supplier.  Damaged items will be replaced with the same item only.  There will be no restocking fee or return shipping fees on damaged items.  If the same replacement item is not available a refund will be issued if approved.  Refund will be issued after supplier inspects your item for damages and approves the refund.

Please Note:  No refunds, exchanges, shortages or replacements will be given should you choose not to contact GJA within the times noted above "No Exceptions".

Please Note:  Colors may have differences from one monitor to another monitor due to the operating system being used.  If you have questions on colors please ask before placing your order. 

Out of Stock Items:

If an item is out of stock I will contact the buyer prior to placing the order with my supplier to see if you want me to proceed with the rest of the order minus the out of stock items. 

Although GJA makes every effort to maintain the currency in the inventory and satisfy my customers, occasionally an item may be missed that is out of stock or discontinued due to the size of the inventory.  If you order an item(s) that is out of stock or discontinued GJA will stop the order process and contact you.  GJA does not process orders until all item(s) are in stock or you give permission to continue with your order minus the out of stock item.  GJA will not be held responsible for out of stock or discontinued items.  

Improvements:

GJA may/can make improvements and/or changes in the pricing or product descriptions on the website at any time.  Price, products and availability information in this site is subject to change without notice. 

Site Errors:

GJA may include technical inaccuracies or typographical errors.  GJA reserve the right to make correction prior to or after accepting your order.  Should this happen GJA will contact you to advise of these changes prior to processing your order.

Terms of Use:

When using this site you agree and understand Granny Jane's Attic store policies.  GJA will not be liable for any direct or indirect, incidental, consequential or exemplary damages.  This includes any misuse of the product(s) used in a manner not in accordance with their intended use.  By placing an order on GJA you understand and agree to all store policies.

If you choose not to agree with any of the store policies on GJA, you have the right not to use this site. GJA leaves this choice up to you the customer. 

Thank you,
Jane Snyder
Granny Jane's Attic
P. O. Box 421205
Flinton, PA 16640

Phone 814 687-3880
Cell 814 215 7725 No Texting Please. E-mail Only
Fax 814 687-3880


Granny Jane's Attic is owned & operated by Granny Jane & Plain Jane Stores